What is a Quality Checker?

This page tells you about Quality Checkers and what they do.



Quality Checkers are people who:

• are paid to check health, social care and other mainstream services. Click here for a full list of services.
• have a disability or a mental health need, or are family carers
• have experience of using services themselves, so know about the importance of good quality support.

Quality Checkers perform a unique role in monitoring services. People who provide and procure services can miss important information or fail to ask a crucial question as they have not experienced that service. Quality Checkers have direct experience of using services and know what to ask and where to look to find answers.

Quality Checkers are paid by provider organisations, Clinical Commissioning Groups, Local Authorities and other mainstream organisations to check the quality of the services they provide. This can involve many things, including:

• looking at how support and care is offered to individuals in their homes
• talking to people and their families about their involvement in the running of their service 
• checking how accessible a GP service is to people with disabilities
• assessing the suitability of sports facilities or transport services for disabled people
• carrying out targeted checks on things like hate and mate crime and safeguarding.