"Dorset County Council sees the People First Quality
Checkers team as being a vital part of its plan to shape local services
and to drive up quality. We have built an expectation into our contracts
that all providers have a quality check and can evidence how they use
the reports they receive to improve services for the people they
They need to be able to demonstrate that they put customer and family feedback into the heart of their organisations and that they are always working to improve the support they offer - using Quality Checkers is a great way of evidencing this!"